Pricing & Tokens

Frequently Asked Questions

• Is Meddly free to download?

  

  Yes. Meddly is free to download and use. You can create a team, invite members, and record events at no cost. Tokens are only needed when you want to sync, process, or generate Moments from your recordings.

• How does Meddly's token-based pricing work?

  

  Meddly uses a pay-as-you-go token system instead of subscriptions. Tokens are purchased in packages and used when processing media and generating Moments. This means you only pay for what you use. There are no recurring fees or unused subscription months. Tokens belong to your team, so any eligible team member can use them.

• Where do I buy tokens?

  

  Token packages can be purchased directly within the Meddly mobile app. Any team member with the Admin or Editor role can buy tokens from the team dashboard.

  For a step-by-step walkthrough, see Tokens in our documentation.

• Do tokens expire?

  

  No. Tokens never expire. Once purchased, they remain on your team's balance until you use them, whether that's days, weeks, or months later.

• What happens if I run out of tokens mid-process?

  

  The app calculates the required tokens before any operation begins. If your balance is too low, the app will let you know and you can purchase more tokens before starting. You will never lose progress due to running out of tokens mid-process.

• Who on my team can purchase and spend tokens?

  

  Only team members with the Admin or Editor role can purchase token packages and initiate processing or Moment generation that spends tokens. Contributors and Users cannot make purchases or spend tokens.

• Where can I see my team's remaining token balance?

  

  Your team's current token balance is displayed on the Home dashboard when viewing your team. Admins and Editors can see the balance at a glance and navigate to purchase additional tokens when needed.

• Can I get a refund on tokens?

  

  If processing fails due to a platform error, Meddly automatically refunds the tokens that were charged. No action is needed on your part.

  For refunds on token purchases themselves, those are handled through the App Store or Google Play. Refund eligibility follows their respective policies. If you have questions about a specific purchase, contact Apple or Google support directly through their store.

• How long is my media stored?

  

  Unprocessed media is automatically deleted 7 days after upload. You will receive a notification before unprocessed media expires so you have time to process it. Processed media (synced footage and Moments) is stored for as long as your account is active.

• Can I download event footage without processing it?

  

  No. Event media must be processed before it can be downloaded. Recording and uploading footage is free, but downloading requires processing, which uses tokens. This ensures all downloaded media has been properly synced and prepared.

• How long does processing take?

  

  Processing 1 minute of video typically takes about 20 seconds. Generating a Moment takes roughly 25 seconds per minute of output. For example, a 30-minute event with 4 cameras would process in approximately 10 minutes, and a 5-minute Moment would generate in about 2 minutes. You will receive a notification in the app when each step is complete.

• Are there any additional fees when purchasing tokens?

  

  Token packages are purchased through the App Store or Google Play. Apple and Google charge a platform fee on all in-app purchases, which is reflected in the token package pricing. The token amounts shown in the app are exactly what your team will receive.